Paramithasari N, Kartika R. Lima Kualitas Sikap Komunikasi Antar Pribadi oleh Unit Customer Complaint Handling PT BNI Life Insurance. coverage [Internet]. 2017Sep.1 [cited 2024Apr.26];8(1):1-11. Available from: https://journal.univpancasila.ac.id/index.php/coverage/article/view/1117