A Case Study from Village Tourism in West Kalimantan

  • Nila Krisnawati Universitas Swiss German
Abstract views: 18 | pdf downloads: 25
Keywords: Tourist Crisis Management, Destination Mitigation, Strategic Management, COVID-19, Village Tourism


COVID-19 is the world crisis caused by Coronavirus, which a major fall down for the tourism industry. This study is done to analyze the strategic approach in mitigating tourist destinations and to prepare the destination for the recovery after the Coronavirus pandemic. The purpose of this research is to identify and analyze strategic approaches used for mitigation in the case study of Bagak Sahwa Village Tourism in Singkawang, West Kalimantan Province. The data used qualitative research method through 8 in-depth interviews and 1 focus group discussion as the source persons. In a cause of travel restriction, the qualitative data collection method was conducted virtually. This finding uses the village tourism approaches to analyze the strategy. Based on the findings, the community of Bagak Sahwa understanding of mitigation has increased and developed several strategies in mitigating their destination. The community expects the strategy for the improvement and development of the village destination from the local tourism office.

Keywords:Tourist Crisis Management, Destination Mitigation, Strategic Management, COVID-19, Village Tourism


Adeyinka-Ojo, S. F. (2014). A framework for rural tourism destination management and marketing organisations. 5th Asia Euro Conference 2014 (pp. (5)151-163). Subang Jaya, Malaysia: ELSEVIER.
Anisa, D. (2020, May 17). Bagak Sahwa general situation and tourism situation before and during COVID-19 . (C. Tania, Interviewer)
Antara, M., & Arida, S. (2015). Panduan Pengelolaan Desa Wisata Berbasis Potensi Lokal. Konsorsium Riset Pariwisata Universitas Udayana Bali, 7-24.
Asdhiana, I. M. (2014, 09 24). Desa Wisata Singkawang Masuk Nominasi Nasional. Retrieved from
Baiquni, M. (2019). Pariwisata dan Krisis Lingkungan Global. In Pariwisata Berkelanjutan dalam Pusaran Krisis Global. Denpasar: Udayana Press.
Becken, S., & Hughey, K. F. (2013). Linking tourism into emergency management structures to enhance disaster risk reduction. Tourist Management, 36:77-85.
Cahyana, L. (2020, March 29). Usai Krisis Wabah Virus Corona, Bisnis Wisata Bakal Jadi Raksasa . Retrieved from
Center for Research Quality. (2015, August 13). Overview of Qualitative Research Mothods. Retrieved from YouTube:
Chong, E. (2015). Advancing Telephone Focus Groups Method Through the Use of Webinar: Methodological Reflections on Evaluating Ontario, Canada’s Healthy Babies Healthy Children Program. Global Qualitative Nursing Research, 1-8. doi:10.1177/2333393615607840
Coles, T., Duval, D. T., & Shaw, G. (2013). Student'd Guide to Writing Dissertations and Theses in Tourism Studies and Related Disciplines. Oxon: Routledge.
Cortegiani, A. (2019). A systematic review on the efficacy and safety of chloroquine for the treatment of COVID-19. Journal of Critical Care, ttps://
Endrawati. (2015, September 10). Kunjungi Desa Wisata Bagak Sahwa, Pemandangan Indah dan Jalan Berliku. Retrieved from Pro Kalimantan Tengah:
Englander, M. (2012). The Interview: Data Collection in Descriptive Phenomenological Human Scientific Research. Journal of Phenomenological Psychology, 43, 13-15.
Faulkner, S. L., & Trotter, S. P. (2017, November 7). Data Saturation. The International Encyclopedia of Communication Research Methods, pp. 1-2. doi:
Filimonau, V., & De Coteau, D. (2019). Tourism resilience in the context of integrated destination and disaster management. International Journal of Tourism Research, 22: 202 - 222.
Husein, M. (2020). The Impact of Covid-19 on Tourism on Tourism Figshare. Journal Contribution ,
Kirovska, Z. (2011, March 11). Strategic Management Within The Tourism and The World Globalization. Journal of Economics, 2(1), 69-76.
Kustiani, I. (2019). Sebesi – Krakatoa Island, Ecotourism and Tsunami Mitigation and Preparedness Project, Lampung. Retrieved from Australia Awards in Indonesia:
Langos, S. (2014). Athens as an international tourism destination: An empirical investigation to the city’s imagery and the role of local DMO’s. Athens: Mediterranean College and University of Derby.
Leavy, P. (2017). Research Design - Quantitative, Qualitative, Mixed Methods, Arts-Based, and Community0Based Participatory Research Approaches. New York: The Guilford Press.
Lopez, V., & Whitehead, D. (2013). Sampling data and data collection in qualitative research. Nursing and Midwifery Research, 123-140.
Mair, J., Ritchie, B. W., & Walters, a. G. (2014). Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review . Current Issues in Tourism, 1-22.
Majebi, E. C. (2013). Strategic Management in Hospitality and Tourism. Lagos: National Open University of Nigeria.
Manente, M. (2009). Destination management and economic background: defining and monitoring local tourist destination. Enzo Paci Papers on Measuring the Economic Significance of Tourism, 6: 363-384.
Marhaeni, H. (2018). Hasil Pendataan Potensi Desa (Podes) 2018. Jakarta: Badan Pusat Statistik.
Martin, L., & Tomáš, K. (2012). Tourism Destination Benchmarking: Evaluation and Selection of the Benchmarking Partners. Journal of Competitiveness , Vol. 4 (1) ;99-16.
Ministry of Helath Republic of Indonesia. (2020, April 1). Situasi Virus Corona. Retrieved from Gugus Tugas Percepatan Penanganan COVID-19:
Nasr, Z. (2018, November 11). How to determine sample size for focus group. Retrieved from Research Gate:
Nasution, D. D. (2020, April 7). Langkah Mitigasi Covid-19 untuk Krisis Sektor Pariwisata . Retrieved from
Nezirovic, S. (2013). Guidelines of the Development of Northeastern Bosnia, in Contemporary trends in Tourism and Hospitality. Tourism, Politics and Regional Development, pp. 31-37.
Nusastiawan, C. D. (2012). Pedoman Umum Desa Wisata Cirangkong Tahap Awal. KKN-PPM Desa Wisata Cirangkong, 4-17.
O.Nyumba, T., Wilson, K., Derrick, C. J., & Mukherjee, N. (2018). The use of focus group discussion methodology: Insights from two decades of application in conservation. Methods in Ecology and Evolution, 9(1). doi:
Oxtora, R. (2020, March 19). Wali Kota Singkawang keluarkan status KLB COVID-19. Retrieved from Antara Lampung:
Priatmoko, S., Purwoko, Y., & Anwani. (2019). TOURISM DESTINATIONS DISASTER MITIGATION CASE STUDIES: PENTINGSARI, NGLANGGERAN, PENGLIPURAN. Journal of Tourism Destination and Attraction , Volume 7 No.2 Desember 2019, E-ISSN: 2685-6026.
Prokopowicz, D. (2020, April 9). What is triangulation of data in qualitative research? Is it a method of validating the information collected through various methods? Retrieved from Research Gate:
Rosidin, A. (2019). Pengelolaan Desa Wisata Aik Bual Berbasis Local Wisdom. Selong: Universitas Hamzanwadi.
Sammut-Bonnici, T. (2015). Strategic Management. Wiley Encyclopedia of Management, 1-4.
Setiawan, I. (2020, May 8). Singkawang Tourism Office in managing Bagak Sahwa Village Tourism before and during COVID-19. (C. Tania, Interviewer)
Siahaan, M. (2018, April 18). Rumah Pertamuan Wisata Bagak Sahwa. Retrieved from Ini Multi:
Sidiq, A. J., & Resnawaty, R. (2017). Pengembangan Desa Wisata Berbasis Partisipasi Masyarakat Lokal di Desa Wisata Linggarjati Kuningan Jawa Barat. Prosiding KS: RISET & PKM, Vol: 4, No: 1, 38-44.
Sunyata, L. (2017). Strategi Pengembangan Desa Wisata Bagak Sahwa Dalam Pembangunan Pariwisata Kota Singkawang. Journal Theory and Public Administration Research, 97-109.
Tamitiadini, D., Dewi, W. W., & Adila, I. (2019). Innovation of Non Structural Disaster Mitigation Model based on Communication, Information, Coordination and Cooperation. Komunikasi - Jurusan Ilmu Komunikasi Universitas Brawijaya, Vol.13 No.1: 41-52.
Travel Daily News. (2020, March 17). Corona virus affecting the tourism industry worldwide. Retrieved from Travel Daily News:
UNWTO. (2020, March 27). Impact Assessment of The COVID-19 OUtbreak on International Tourism. Retrieved from World Tourism Organization A United Nations Specialized Agency:
Utami, R. P. (2018). Dampak Pengembangan Desa Bagak Sahwa Menjadi Desa Wisata Terhadap Perubahan Sosial Ekonomi Masyarakat. Research Article, 1-11.
Varghese, B. (2016). Destination Governance and a Strategic Approach to Crisis Management in Tourism . Journal of Investment and Management , Vol. 5 (1), pp:1-5.
Wahidin. (2020, March 26). Polsek Singkawang Timur Patroli dan Beri Imbauan ke Warga Terkait Maklumat Kapolri Tentang Covid-19. Retrieved from Tribun Pontianak:
Wardana. (2017). Potensi dan Strategi Pengembangan Pariwisata di Kabupaten Pesisir Barat. Bandar Lampung: Universitas Lampung.
WHO. (2020, June 10). Coronavirus disease (COVID-19) Situation Dashboard. Retrieved from World Health Organization:
Wicaksono, R. D., & Pangestuti, E. (2019). ANALISIS MITIGASI BENCANA DALAM MEMINIMALISIR RISIKO BENCANA (Studi pada Kampung Wisata Jodipan Kota Malang). Jurnal Administrasi Bisnis (JAB), Vol. 71 No. 1: 8 -17.
Wijaya, E. S. (2019, December 5). Singkawang, The New City of Kalimantan. Retrieved from
Wulan, T. R. (2016). Mintigasi Bencana Berbasis Potensi Wisata Studi Kasus Pantai Pandawa, Desa Kutuh, Kecamanatan Kutu Selatan, Kabupaten Badung, Provinsi Bali. Prosiding Seminar Nasional Kelautan 2016 Universitas Trunojoyo Madura, 261-225.
Xuan, J. T. (2017). How Banking Companies Use Social Media to Build Reputation. Selangor: Sunway University Business School.
Yozcu, O. K., & Cetin, G. (2019). Chapter 16: A Strategic Approach to Managing Risk and Crisis at Tourist Destinations. In N. Kozak, & M. Kozak, Tourist Destination Management, Tourism, Hospitality & Event Management (pp. 273-287). Cham, Switzerland: Springer Nature Switzerland .
Yumantoko. (2019). Stakeholder Collaboration in Handling Disaster-Based Tourism Destination in The Rinjani Mountain National Park . Journal of Forestry Research, Vol. 3 No.1: 15-28 .
Zamoum, K., & Gorpe, T. S. (2018). Crisis Management: A Historical and Conceptual Approach for a Better Understanding of Today’s Crises. Crisis Management Theory and Practice, 204-217.
Zhang, X.-h., He, Z.-y., & Xue, u.-q. (2011). Tourism Destination Crisis Management Study - Based on The Crisis Life-cycle. International Conference on Information Systems for Crisis Response and Managemen, 345-349.
How to Cite