PENGARUH KUALITAS KINERJA TERHADAP KEPUASAN PESERTA PADA KEGIATAN PERJALANAN INSENTIF BANK PERMATA KE EROPA

  • Fetty Nurmala Rossi Akpar JIH
DOI: https://doi.org/10.35814/tourism.v7i2.941
Abstract views: 39 | pdf (Bahasa Indonesia) downloads: 33
Keywords: Incentive Travel, Quality of Performance, Satisfaction

Abstract

This  article  explore  the  relationship  between  quality  of  performance  towards  satisfaction  in  Incentive  Travel  context.  The  research  concluded  that  incentive  travel  in Europe  has  overall  satisfaction  of  to  attendees.  Respondents  were  attendees  who  get reward  from  their  company  (Permata Bank).  This  study  also  conducted  to  measure  of  whether  quality  performance  sub  variable  also  affect  to  satisfaction.  The  aim  is  see how  much  attendees  get  the  satisfaction  from  each  sub  variable.  From  the  research finding  revealed  that  of  the  four  sub  variables  of  performance  quality,  generic  features and  comfort  amenities  had  the  most  influencing  on  determining  satisfaction.

References

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Published
2019-12-31
How to Cite
Rossi, F. N. (2019). PENGARUH KUALITAS KINERJA TERHADAP KEPUASAN PESERTA PADA KEGIATAN PERJALANAN INSENTIF BANK PERMATA KE EROPA. Journal of Tourism Destination and Attraction , 7(2), 81-88. https://doi.org/10.35814/tourism.v7i2.941