Sukwadi, R., Silitonga, R. M., Yulivyani, Park, A., & Jou, Y.-T. (2026). Enhancing Post-Pandemic Customer Experience: Building a Customer Journey Map for Shopping Malls. Jurnal ASIIMETRIK Jurnal Ilmiah Rekayasa & Inovasi, 8(1), 1-12. https://doi.org/10.35814/asiimetrik.v8i1.7380