Sukwadi, Ronald, et al. “Enhancing Post-Pandemic Customer Experience: Building a Customer Journey Map for Shopping Malls”. Jurnal ASIIMETRIK Jurnal Ilmiah Rekayasa & Inovasi, vol. 8, no. 1, Jan. 2026, pp. 1-12, https://doi.org/10.35814/asiimetrik.v8i1.7380.