Lima Kualitas Sikap Komunikasi Antar Pribadi oleh Unit Customer Complaint Handling PT BNI Life Insurance. CoverAge: Journal of Strategic Communication, [S. l.], v. 8, n. 1, p. 1–11, 2017. Disponível em: https://journal.univpancasila.ac.id/index.php/coverage/article/view/1117. Acesso em: 25 feb. 2026.