Pengaruh Beban Kerja Dan Employee Engagement Terhadap Kinerja Dengan Turnover Intention Sebagai Variabel Intervening (Survei: Karyawan BPJS Ketenagakerjaan Yogjakarta)
Keywords:
Beban Kerja, Employee Engagement, Turnover Intention, Kinerja Karyawan
Abstract
Tujuan penelitian ini adalah untuk mengetahui dan menganalisis Pengaruh Beban Kerja Dan Employee Engagement Terhadap Kinerja Dengan Turnover Intention Sebagai Variabel Intervening. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei menggunakan kuesioner. Teknik pengambilan sampel sebanyak 60 karyawan dengan metodenya total sampling. Data penelitian dianalisis menggunakan metode SEM-PLS. Hasil penelitian menunjukkan bahwa beban kerja dan employee engagement secara parsial berpengaruh signifikan terhadap kinerja karyawan. Begitu pula, beban kerja dan employee engagement secara parsial berpengaruh negatif dan signifikan terhadap turnover intention. Lalu, turnover intention berpengaruh negatif dan signifikan terhadap kinerja karyawan. Hasil pengaruh tidak langsung menunjukkan bahwa turnover intention terbukti berperan signifikan didalam memediasi pengaruh beban kerja terhadap kinerja karyawan BPJS Ketenagakerjaan Yogyakarta. Hal senada juga menunjukkan bahwa turnover intention terbukti berperan signifikan didalam memediasi pengaruh employee engagement terhadap kinerja karyawan.
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Riou, J., Guyon, H., & Falissard, B. (2020). An introduction to the partial least squares approach to structural equation modelling : a method for exploratory psychiatric research. International Journal of Methods in Psychiatric Research, 25(3), 220–231. https://doi.org/10.1002/mpr
Saeed, I., Waseem, M., Sikander, S., & Rizwan, M. (2014). The relationship of Turnover intention with job satisfaction, job performance, Leader member exchange, Emotional intelligence and organizational commitment. International Journal of Learning & Development, 4(2), 242–256. https://doi.org/10.5296
Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., & Muganga, G. N. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business and Management, 5(1), 1–12. https://doi.org/10.1080/23311975.2018.1470891
Seočanac, M. (2024). PLS-SEM: A hidden gem in tourism research methodology. Menadzment u Hotelijerstvu i Turizmu, 12(1), 115–131. https://doi.org/10.5937/menhottur2400005s
Silviana, P. G., & Cahyadi, L. (2023). Mengukur Turnover Intention melalui Work Engagement. JMB : Jurnal Manajemen Dan Bisnis, 12(2), 132–142. https://doi.org/10.31000/jmb.v12i2.9466
Sun, T., Shi, W., & Wang, J. (2022). Re-examine the influence of organizational identification on unethical pro-supervisor behavior. Frontiers in Psychology, 13(December), 1–10. https://doi.org/10.3389/fpsyg.2022.1060032
Asmara, A. P. (2017). The Influence of Turnover Intention towards Work Performance at Surabaya Surgical Hospital. Jurnal Akuntansi Dan Keuangan Indonesia, 5, 123–129.
Authar, R. A. (2019). Analisis Pengaruh Beban Kerja Dan Komitmen Organisasi Terhadap Kinerja Karyawan Melalui Turnover Intention Sebagai Variabel Intervening. Business Management Analysis Journal (BMAJ), 2(2), 79–94. https://doi.org/10.24176/bmaj.v2i2.4068
Byrne, B. M. (2010). Structural equation modeling with AMOS: basic concepts, applications, and programming (2nd ed.). New York: Routledge.
Fidyah, D. N., & Setiawati, T. (2020). Influence of Organizational Culture and Employee Engagement on Employee Performance: Job Satisfaction as Intervening Variable. Review of Integrative Business and Economics Research, 9(4), 64–81.
Firdaus, V., & Rahmawati, D. R. (2023). Beban Kerja, Lingkungan Kerja Dan Turnover Intention Dan Pengaruhnya Terhadap Kinerja Karyawan. Jurnal Ecoment Global, 8(1), 1–9. https://doi.org/10.35908/jeg.v8i1.2244
Firjatullah, J., Wolor, C. W., & Marsofiyanti. (2023). Pengaruh Lingkungan Kerja, Budaya Kerja, dan Beban Kerja Terhadap Kinerja Karyawan. Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis, 2(1), 01–10.
Franczukowska, A. A., Krczal, E., Knapp, C., & Baumgartner, M. (2021). Examining ethical leadership in health care organizations and its impacts on employee work attitudes: an empirical analysis from Austria. Leadership in Health Services, 34(3), 229–247. https://doi.org/10.1108/LHS-06-2020-0034
Gašić, D., & Berber, N. (2023). The Mediating Role of Employee Engagement in the Relationship between Flexible Work Arrangements and Turnover Intentions among Highly Educated Employees in the Republic of Serbia. Behavioral Sciences, 13(2), 1–17. https://doi.org/10.3390/bs13020131
Hafizi, M. R. (2020). Pengaruh Beban Kerja Terhadap Kinerja Karyawan Di Lingkungan Insitut Agama Islam Negeri Palangka Raya. At-Tijaroh: Jurnal Ilmu Manajemen Dan Bisnis Islam, 6(1), 119–131. https://doi.org/10.24952/tijaroh.v6i1.2060
Hair, Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). London: Sage Publications, Inc.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 1–39. https://doi.org/10.1108/EBR-11-2018-0203
Hilal, I. (2023). Impact of Perceived Organizational Support, Employee Empowerment, and Organizational Commitment on Turnover Intention in The Lebanese SMES Sector: The Mediating Role of Employee Engagement. BAU Journal - Society, Culture and Human Behavior, 5(1), 158–181. https://doi.org/10.54729/2789-8296.1147
Joubert, J., Jacobs, M., & De Beer, L. T. (2023). Work engagement mediation of job security, job embeddedness, and turnover intention within the South African mining sector. Journal of Psychology in Africa, 33(4), 313–320. https://doi.org/10.1080/14330237.2023.2219541
Junaidi, A., Sasono, E., Wanuri, W., & Emiyati, D. W. (2020). The effect of overtime, job stress, and workload on turnover intention. Management Science Letters, 10(16), 3873–3878. https://doi.org/10.5267/j.msl.2020.7.024
Keith, T. Z. (2019). Multiple Regression and Beyond An Introduction to Multiple Regression and Structural Equation Modeling. New York: Routledge.
Kim, W. (2017). Examining Mediation Effects of Work Engagement Among Job Resources, Job Performance, and Turnover Intention. Performance Improvement Quarterly, 29(4), 407–425. https://doi.org/10.1002/piq
Koesmowidjojo, S. R. M. (2017). Panduan praktis menyusun analisis beban kerja. Jakarta: Raih Asa Sukses.
Lo, A. S., Im, H. H., Chen, Y., & Qu, H. (2017). Building brand relationship quality among hotel loyalty program members. International Journal of Contemporary Hospitality Management, 29(1), 458–488. https://doi.org/10.1108/IJCHM-06-2015-0283
Mulki, J. P., & Wilkinson, J. W. (2017). Customer-directed extra-role performance and emotional understanding: Effects on customer conflict, felt stress, job performance and turnover intentions. Australasian Marketing Journal, 25(3), 206–214. https://doi.org/10.1016/j.ausmj.2017.04.002
Munaty, S., Dandono, Y. R., & Setiasih, S. (2022). The Effect of Recruitment, Selection and Training Process on Employee Performance. International Journal of Management and Digital Business, 1(1), 37–51. https://doi.org/10.54099/ijmdb.v1i1.331
Nisa, N. H., Febriyanti, A., & Fauziah. (2019). Pengaruh Beban Kerja Terhadap Turnover Intention yang Dimediasi oleh Kelelahan Kerja Pada Karyawan Bagian Produksi Jurusan Administrasi Niaga , Politeknik Negeri Malang. Ekonomi Dan Kewirausahaan, 13(2), 97–110. Retrieved from https://jurnal.unismabekasi.ac.id/index.php/optimal/article/view/1843/1591
Retmawanto, I., Suherman, E., & Hidayaty, D. E. (2023). Pengaruh Beban Kerja terhadap Turnover Intention Melalui Kepuasan Kerja sebagai Intervening pada Karyawan PT Central Motor Wheel Indonesia. Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, 6(2), 2681–2696. https://doi.org/10.47467/alkharaj.v6i
Riou, J., Guyon, H., & Falissard, B. (2020). An introduction to the partial least squares approach to structural equation modelling : a method for exploratory psychiatric research. International Journal of Methods in Psychiatric Research, 25(3), 220–231. https://doi.org/10.1002/mpr
Saeed, I., Waseem, M., Sikander, S., & Rizwan, M. (2014). The relationship of Turnover intention with job satisfaction, job performance, Leader member exchange, Emotional intelligence and organizational commitment. International Journal of Learning & Development, 4(2), 242–256. https://doi.org/10.5296
Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., & Muganga, G. N. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business and Management, 5(1), 1–12. https://doi.org/10.1080/23311975.2018.1470891
Seočanac, M. (2024). PLS-SEM: A hidden gem in tourism research methodology. Menadzment u Hotelijerstvu i Turizmu, 12(1), 115–131. https://doi.org/10.5937/menhottur2400005s
Silviana, P. G., & Cahyadi, L. (2023). Mengukur Turnover Intention melalui Work Engagement. JMB : Jurnal Manajemen Dan Bisnis, 12(2), 132–142. https://doi.org/10.31000/jmb.v12i2.9466
Sun, T., Shi, W., & Wang, J. (2022). Re-examine the influence of organizational identification on unethical pro-supervisor behavior. Frontiers in Psychology, 13(December), 1–10. https://doi.org/10.3389/fpsyg.2022.1060032
Published
2025-03-11
How to Cite
Amriza Wibowo Putra, Mombang Sihite, & Seta A. Wicaksono. (2025). Pengaruh Beban Kerja Dan Employee Engagement Terhadap Kinerja Dengan Turnover Intention Sebagai Variabel Intervening (Survei: Karyawan BPJS Ketenagakerjaan Yogjakarta). EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN, 9(2), 136-156. Retrieved from https://journal.univpancasila.ac.id/index.php/ekobisman/article/view/8411
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Articles
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