PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN EXPERIENTIAL MARKETING TERHADAP CUSTOMER SATISFACTION SERTA DAMPAKNYA PADA CUSTOMER LOYALTY (Suatu Studi pada PT Maddunia Wisata di Jakarta Selatan) . EKOBISMAN : JURNAL EKONOMI BISNIS MANAJEMEN, [S. l.], v. 1, n. 1, p. 14–38, 2016. Disponível em: https://journal.univpancasila.ac.id/index.php/ekobisman/article/view/988. Acesso em: 28 sep. 2026.