Pengaruh Customer Relationship Manajemen dan Kualitas PelayananTerhadap Kepuasan Pasien serta Dampaknya kepada Loyalitas Pasien Non BPJS. JRB-Jurnal Riset Bisnis, [S. l.], v. 4, n. 1, p. 70–85, 2020. DOI: 10.35814/jrb.v4i1.1678. Disponível em: https://journal.univpancasila.ac.id/index.php/jrb/article/view/1678. Acesso em: 23 aug. 2025.