PENYAMPAIAN KELUHAN KONSUMEN SURABAYA DI HOTEL BINTANG LIMA. Journal of Tourism Destination and Attraction , [S. l.], v. 7, n. 2, p. 59–72, 2019. DOI: 10.35814/tourism.v7i2.1141. Disponível em: https://journal.univpancasila.ac.id/index.php/jtda/article/view/1141. Acesso em: 4 jul. 2025.