Dwi Anggriana, Yansi, Nicolas Krisianto A.P, and Adriana Aprilia. “PENYAMPAIAN KELUHAN KONSUMEN SURABAYA DI HOTEL BINTANG LIMA”. Journal of Tourism Destination and Attraction 7, no. 2 (December 31, 2019): 59-72. Accessed November 29, 2024. https://journal.univpancasila.ac.id/index.php/jtda/article/view/1141.