COMMUNITY PERCEPTIONS OF URBAN TRANSPORT PERFORMANCE

Case Study of Public Transport 03 Bubulak-Baranang Siang Route, Bogor City

  • Prima Jiwa Osly Program Studi Teknik Sipil Universitas Pancasila
  • Wita Meutia Program Studi Teknik Sipil Universitas Pancasila
  • Erlangga Darmawan
DOI: https://doi.org/10.35814/infrastruktur.v9i2.5656
Abstract views: 71 | pdf downloads: 58
Keywords: Angkot, Index Performance Analysis, Bubulak-Barangsiang, Performance

Abstract

Angkutan Kota or commonly called “Angkot” is one of the public transportation that is often found in Bogor. One of the Angkot routes in Bogor is Angkot 03 in the Bubulak-Baranangsiang route. This public transportation has a bad category for the service performance dimension with a poor category. This can be seen from public transportation services such as passenger volume, distance traveled, and stopping at any place to look for passengers. With services in the deficient category, it can reduce people's interest in using public transport in this direction, both for existing users and potential potential users. Therefore, it is necessary to pay attention to the satisfaction of users and the satisfaction of the community around the public transportation route towards public transportation in this direction. The aim of this research is to determine the performance of public transportation services based on the perceptions of public transportation users and the surrounding community. Data from this research were obtained from distributing questionnaires to passangers of Angkot 03 in the Bubulak - Baranangsiang route and people living around the public transportation route. The results of the questionnaire were analyzed using the IPA method to determine the gap between expectations and performance of public transportation services. Based on the results of the analysis, it can be seen that there are the same variables that need to be improved between the perceptions of city transport passengers and the surrounding community, namely variable 12 (Drivers are courteous, kind, and doesn’t smoke).

References

Aminah S, 2007. Transportasi Publik dan Aksesibilitas Masyarakat Perkotaan. Jurusan Ilmu Politik FISIP. Universitas Airlangga. Surabaya.

Hartono R, Arthaya BM, Alfian. (2016). Usulan Perbaikan Angkutan Kota Bogor untuk Mengurangi Kemacetan. Simposium Nasional RAPI XV. Pp: 118 – 125

Iman MN, Sitorus SRP, Machfud, Poerwo IFP, Widiatmaka. (2019). Analisis Keberlanjutan Angkutan Umum Penumpang Berbasis Jalan (Studi Kasus di Kota Bogor). Jurnal Penelitian Transportasi Darat Vol 2 No 1.pp: 75 – 90.

Meutia W dan Yuliana E. (2019). Performance Analysis of Manggarai Station Service Facilities on Passenger Satisfaction. Jurnal Infrastruktur Volume 5 Nomor 2, pp: 99 – 104. Cited in: https://journal.univpancasila.ac.id/index.php/infrastruktur/article/view/1131.

Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 98 Tahun 2013 tentang Standar Pelayanan Minimal Angkutan Orang dengan Kendaraan Bermotor Umum dalam Trayek. (2013)

Sartono D M dan Sartono W. (2011). Tingkat Kepuasan Penerbang terhadap Kinerja Air Traffic Controller Bandar Udara Adisutjipto Yogyakarta. The 14th FSTPT International Syposium.

Solichin I. (2010). Analisa Kepuasan Penumpang Angkutan Kota terhadap Sistem Pelayanan Angkutan Kota di Kota Sidoarjo. Jurnal Aplikasi Vol 8 No 1. Pp: 1 - 8

Published
2023-10-30
How to Cite
Osly, P. J., Meutia, W., & Darmawan, E. (2023). COMMUNITY PERCEPTIONS OF URBAN TRANSPORT PERFORMANCE. Jurnal Infrastruktur , 9(2), 131 - 138. https://doi.org/10.35814/infrastruktur.v9i2.5656