TRANSFORMASI DIGITAL REGISTRASI ATLET MELALUI BUSINESS PROCESS REENGINEERING DAN LEAN MANAGEMENT DI PERBASI KOTA BANDUNG

Abstract

Abstrak

Penelitian ini bertujuan menganalisis transformasi digital dalam efisiensi proses registrasi atlet pada PERBASI Kota Bandung melalui pendekatan Business Process Reengineering dan Lean Management berbasis digitalisasi. Permasalahan utama adalah lamanya waktu tunggu (lead time) proses registrasi, penggunaan dokumen fisik, serta aktivitas tidak bernilai tambah seperti menunggu, proses ganda, dan perpindahan. Penelitian menggunakan metode mixed method dengan analisis Value Stream Mapping dan thematic analysis. Data diperoleh melalui observasi, wawancara terhadap sepuluh informan, dan dokumentasi registrasi atlet. Hasil penelitian menunjukkan bahwa sistem manual memiliki lead time dan waiting time 14 hari dan Process Cycle Efficiency (PCE) yang sangat rendah akibat dominasi aktivitas non-value added. Setelah implementasi sistem registrasi berbasis website, lead time menurun menjadi tiga hari dengan peningkatan efisiensi 78,6%, waiting time berkurang 81,8% dan PCE meningkat dari 0,51% menjadi 3,96% (7,76 kali lipat), serta eliminasi tahapan non-value added dari empat menjadi nol tahapan. Sistem digital juga menghilangkan registrasi ganda melalui validasi otomatis berbasis Nomor Induk Kependudukan serta meningkatkan transparansi status atlet secara real-time. Temuan menunjukkan bahwa integrasi BPR dan LM efektif dalam mengurangi pemborosan dan memperbaiki proses registrasi atlet. Penelitian ini berkontribusi pada pengembangan tata kelola organisasi olahraga berbasis digital serta menawarkan model registrasi atlet untuk meningkatkan kualitas layanan administrasi yang terintegrasi.

Kata kunci:

transformasi digital, lean management, business process reengineering, value stream mapping

Abstract

This study analyzes the efficiency of the athlete registration process at PERBASI Bandung City through Business Process Reengineering (BPR) and Lean Management integrated with digital transformation. The main issue is lengthy registration lead time caused by manual procedures, physical documents, and non-value-added activities including waiting, overprocessing, and transportation. A mixed-method approach was employed using Value Stream Mapping (VSM) and thematic analysis, with data collected through observations, in-depth interviews with 10 informants, and administrative documents. Results show the manual system had a lead time of 14 days, waiting time of 14 days, and critically low Process Cycle Efficiency (PCE) due to dominant non-value-added activities. Following website-based system implementation, lead time decreased to 3 days (78.6% improvement), waiting time reduced by 81.8%, and PCE improved from 0.51% to 3.96% (7.76-fold increase), supported by the complete elimination of non-value-added stages from four out of six to none. The digital system eliminated double registration through automatic National Identity Number (NIK) validation and improved real-time athlete status transparency. These findings confirm that BPR and Lean Management integration effectively reduces waste and improves registration efficiency. This study contributes a replicable digital governance model for sports organizations to enhance administrative service quality.

Keywords:

digital transformation, lean management, business process reengineering, value stream mapping