PERAN PERCEIVED ORGANIZATIONAL SUPPORT DAN EMPLOYEE ENGAGEMENT TERHADAP KINERJA PEGAWAI DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI MEDIATOR

Abstract

This study examines the relationship between perceived organizational support and employee engagement with employee performance, and tests wheter Organizational Citizenship Behavior (OCB) can serve as a mediating variable. This study employs a quantitative approach with a causal design. The data consist of 87 employees of the Central Statistics Agency (BPS) of Lampung Province who met the criteria to serve as respondents. The data were analyzed using PLS-SEM with SmartPLS software version 4.0. The results indicate that perceived organizational support and employee engagement have positive and significant influence on performance as well as OCB. OCB was also found to enhance performance. In the indirect effects analysis, OCB did not significant mediating role in the relationship between perceived organizational support and performance: however, it played a significant role in mediating the effect of employee engagement on performance. These findings underscore the importance of organizational support, employee engagement, and out of role work behavior as interrelated factors in efforts to improve employee performance.